General Conditions of Peacock for Cleaners
These General Terms and Conditions stipulate the main terms and conditions
governing the agreement between the cleaner and Peacock regarding the use
of the Peacock App for the purpose of providing cleaning services.
You must agree to the following terms and conditions in order to provide
cleaning services using the Peacock App.
(hereinafter also referred to as “we”) is
Educlean OÜ, a private limited company established and registered
under the laws of the Republic of Estonia, with registry code 14856395
and registered office at Lastekodu tn 6a-15, Kesklinna district,
Tallinn, Harju county, 10113, as well as Peacock group companies and
partners. Peacock Group means companies over which Educlean OÜ has
either direct or indirect control (e.g. subsidiaries of Educlean
OÜ). A list of Peacock Group companies and partners is available
are the services provided by Peacock to you, including making available
and maintaining the Peacock App and the Peacock Platform, Customer
Support, arranging payments and communication between you and Customer,
and other similar support services as described in these General Terms and Conditions of the Agreement.
is an application designed for Peacock cleaners within the meaning of
the General Terms and Conditions, which is used by cleaners to receive
and accept orders and manage cleaning services.
is a person who orders cleaning services using the Peacock mobile
means a person who has entered into an Agreement for the use of the
Peacock App and provides Cleaning Services through the Peacock App.
The General Conditions are the terms and conditions
specified in this document.
The Agreement is an agreement between you and Peacock
for the use of the Peacock App, which consists of:
7.1. these General Terms and Conditions,
7.2. special conditions displayed in the Peacock App, such as pricing
information or description of service;
7.3. “Instructions for the cleaner”; and
7.4. other conditions referred to in the Agreement, which are subject to
amendments on occasion.
is your right to use the Peacock App and the Website.
The Website is the Peacock website, the address of
which is : peacock.ee and peacockapp.com and its
is the amount of money that the Customer must pay to the Cleaner for
the provision of Cleaning Services.
is a fee that the Cleaner must pay to Peacock for the right to use the
is a payment that the Customer pays for Cleaning Services through the
Peacock application. Internal payments can be made using a debit or
credit card, company’s or any other electronic payment method
provided by Peacock.
The Peacock Cleaner Portal is a portal that contains
information and documents, including accounting records related to the
use of the Peacock App by the Cleaner. You can enter the Peacock
Cleaner Portal at: ( http://partners.peacock.ee), by entering
your username and password.
are cleaning services provided by the Cleaner to the Customer, whose
order the Cleaner has accepted through the Peacock App.
The Paying Agent – Peacock Service OÜ, an
agent is responsible for technical support services in providing
payment services and submitting invoices on behalf of Peacock. In
addition, the Paying Agent is authorized to resolve payment disputes on
behalf of Peacock.
2. CONCLUSION OF THE AGREEMENT
To use the Peacock App, you must register on the Peacock Website by
providing the information required in the registration application and
submitting the required documents to Peacock. You can register an
account as an individual. Once you have registered your Peacock
account, Peacock will make available a personal account that you can
access with the username and password of your choice. By clicking the
“Sign up” button at the end of the registration
application, you confirm and guarantee the following:
You have the right, in accordance with applicable law, to enter
into an Agreement for the use of the Peacock App with the aim of
providing Cleaning Services;
you have carefully read, fully understood and agree to perform
these General Conditions, including any obligations you incur as a
result of these Terms and Conditions;
all information you have submitted to Peacock is accurate, correct
You will not allow any other person to use your account or transfer
it to any other person;
You will not use the Peacock App for unauthorized or illegal
purposes or impair the proper operation of the Peacock App;
You may not copy or distribute the Peacock App or other content
without a prior written consent of Peacock;
Your account information is correct, and you are updating the
information contained in your profile;
You act in accordance with laws and regulations in force in the
territory where you provide Cleaning Services;
When entering payment data during registration, you must provide your
bank details. Peacock will transfer the Fee, collected through Internal
Payments, to the bank account provided by the Cleaner. Peacock is not
responsible for incorrect money transfers if the Cleaner has provided
wrong bank details.
After you have applied for registration, you will receive an email
stating the additional conditions that must be met to provide the
Cleaning Services. Such conditions may include the submission of a
criminal record statement, a valid driver’s license, a valid main
employment contract, completion of training, possession of a mobile
device that supports GPS, and other conditions, as described in the
email. Failure to comply with the prescribed terms and conditions may
result in termination of the Agreement and of the right to use the
3. RIGHT TO USE THE PEACOCK APP AND WEBSITE
Peacock allows the Cleaner to receive orders for Cleaning Services from
License to Use the Peacock App and the Peacock Cleaner Portal
. Hereby the Peacock grants the Cleaner a non-exclusive license to use
the Peacock App and the Peacock Cleaner Portal under the Agreement and
subject to the specified terms and conditions. The non-exclusive
license does not entitle the Cleaner to sublicense or transfer the
rights of the use to third parties. Unless otherwise agreed, cleaning
companies may issue sub-licenses to their cleaners.
While using the Peacock App and the Website, the Cleaner may not:
decompile, to reverse engineer, or otherwise attempt to obtain
source code for the Peacock App and / or Peacock Cleaner Portal;
modify the Peacock App or the Peacock Cleaner Portal in any way or
form, or use a modified version of the Peacock App or Peacock
transmit files containing viruses, corrupted files, or any other
similar to Peacock App, or transmit programs that may corrupt or
damage another person’s computer, Peacock Services, Website,
Peacock Cleaner Portal, Peacock App, or hardware or
attempt unauthorized access to the Peacock app, the Peacock Cleaner
Portal, or any other Peacock service.
For the use of the Peacock App and the Peacock Cleaner Portal, the
Cleaner shall pay Peacock a commission specified in Chapter 5 of the
The license for the use of the Peacock App and the Peacock Cleaner
Portal will automatically expire when the agreement ends. If you cancel
the agreement, you must immediately stop using the Peacock App and the
Peacock Cleaner Portal, and Peacock shall have the right to block and
delete your account without a prior notice.
Use of Peacock brand and labels
. Peacock may give you tags, signs, stickers or other indications that
refer to Peacock or otherwise indicate that you are using the Peacock
App. Peacock grants you a non-exclusive license for the use of
trademarks, under which no sub-licenses or any rights of use may be
granted to third parties, and such a license is valid only to the
extent necessary to provide cleaning services through the Peacock App.
After cancellation of the Agreement, you must immediately remove and
renounce the use of Peacock trademarks and similar signs that refer to
the Peacock trademark.
Peacock’s copyrights and trademarks, including the source code,
databases, software, logos and visual designs of the Peacock App, etc.,
are the intellectual property of Peacock and are protected by
copyright, trademark and trade secret norms and the provisions of
international agreements. Use of the Peacock App, the Peacock Cleaner
Portal, or other Peacock Services does not give the Cleaner title to
intellectual property of Peacock.
4. PROVISION OF CLEANING SERVICES
. The Cleaner hereby confirms that it provides the Cleaning Services in
accordance with the Agreement and laws and regulations in force in the
territory where the Cleaner provides the Cleaning Services.
The Cleaner must have a valid driver’s license, liability
insurance (if applicable), certificates and other documents required in
the territory where the Cleaner provides the Cleaning Services. The
Cleaner is responsible for ensuring that the above permits and
registrations are valid and renewed in a timely manner. Peacock has the
right to demand submission of activity licenses, registrations,
confirmations, authorizations, and similar documents by the Cleaner.
You must provide Cleaning Services professionally, complying with the
business ethics of providing such services, and strive to fulfil the
Customer order in the best interests of the Customer. Among other
things, you may not (i) involve unauthorized persons in the performance
of the Service, (ii) delegate the provision of the Service to third
parties, (iii) use any other cleaning equipment unless specified by
The Cleaner has the right to decide when and how frequently it shall
provide Cleaning Services. The Cleaner may choose whether to accept
Customer orders for the provision of Cleaning Services.
Expenses to be borne by the Cleaner in connection with the
provision of Cleaning Services.
The Cleaner is obliged to acquire and maintain the equipment and tools
needed for the provision of the cleaning service, including a smart
device. The Cleaner must pay all costs related to the provision of
cleaning services, incl. costs of fuel and mobile data communication
package, customs duties, taxes related to the payment of insurance or
wages, etc. The Cleaner must consider that using the Peacock App may
consume a large amount of mobile data packet, therefore the Cleaner
must use an unlimited or very high-capacity data packet.
Fee for cleaning
. The Cleaner has the right to ask the Customer for a Fee after the
order was accepted through the Peacock App and the Cleaning Service
corresponding to the order was provided. The cost of cleaning is
calculated on a basis of the default basic price and additional
services. The default basic price is the fixed price displayed in the
Peacock App. The default basic price may fluctuate depending on the
market situation. The cleaner may request a change in the default basic
price by sending a corresponding request to Peacock.
Fixed price. The Customer may be offered an option of order that allows
the Customer to accept a fixed Fee for the corresponding Cleaning
Service you provided (i.e., the Fixed Price). Information about the
amount of the fixed price is provided to the Customer via the Peacock
App before placing its order, and to you when you accept the order or
at the end of the cleaning. However, instead of the Fixed Price, the
fee will be calculated in accordance with clause 4.6, if the
information provided in the order submitted by the Customer does not
correspond to reality (e.g. the number of rooms).
If the Cleaner finds that there is an error in the calculation of the
Fee and wishes to make corrections to the calculation of the cost of
the cleaning , such corrections must be submitted to the Peacock App by
using “Ask Help” function. If the Cleaner has not submitted
a request to the Peacock App via “Ask Help” function,
Peacock is not obliged to recalculate the cost of cleaning or to
compensate for damage caused by an error in calculating the cost of
Peacock may adjust the Fee in case of malicious behaviour of the
Cleaner (e.g. the quality of the service does not meet the requirements
when the Cleaning Service has been rendered). Peacock will exercise its
right to reduce the Fee in a reasonable manner and in justified cases.
After the completion of the cleaning service, the Customer is sent a
cleaning summary in the Peacock application, which includes the first
and last name of the cleaner, a photo, the date of service, the start
time and the price of the service and the amount paid. Receipts for the
cleaner are available on the Peacock Cleaner Portal.
Cleaning cancellation fee. The Cleaner can cancel the cleaning service
order that the cleaner has accepted through the Peacock App. The
Cleaner is entitled to a Fee for the cancelled Cleaning Service
(Cancellation Fee) if the Customer cancels the accepted order in a time
period specified in the Peacock App.
If, in the course of providing the Cleaning Service, the Cleaner
damages the property to be cleaned or its furnishings (among other
things, by smearing or causing it to stink), the Customer has the right
to demand compensation from the Cleaner. The Customer informs Peacock
and Peacock helps to mediate the Customer a claim against the Cleaner.
All such notices must be submitted to Peacock within 24 hours, together
with pictures or other sufficient evidence of damage. Peacock’s
mediation activities for the collection of contractual penalties and
damages from the Cleaners do not mean that Peacock is obliged to
compensate the Customer for the damage caused to the property or the
costs related to the repair of the property.
The Cleaner confirms that it is aware of all tax obligations that the
Cleaner incurs in connection with the provision of Cleaning Services,
incl. (i) the payment of income tax, social tax, and other applicable
taxes. If the tax authority submits to Peacock a reasoned tax request
regarding the activities of the Cleaners in connection with the
provision of the Cleaning Service, Peacock may make available to the
national tax authority information on the activities of the Cleaner to
the extent provided by law. The Cleaner is obliged to comply with all
tax obligations that may arise in connection with the provision of
cleaning services. The Cleaner shall reimburse Peacock for fees,
charges, claims, fines, etc., which may arise for Peacock as a result
of the Cleaner’s failure to meet its tax obligations (incl. the
payment of income and social taxes).
Authorization to issue invoices
. Peacock is authorized to issue invoices to the Customers on behalf of
the Cleaner, such as contractual penalties or fees that Peacock
mediates to the Cleaner. The respective invoices will be made available
to the Cleaner on the Peacock Cleaner Portal.
5. PEACOCK COMMISSION
The Cleaner undertakes to pay a fee to Peacock (i.e. Peacock’s
Commission) for the use of the Peacock App. The Peacock commission is
calculated from the cost of cleaning for each Cleaning Service. The
Peacock commission shall be deducted from the Fee. The amount of the
Peacock commission will be notified to the Cleaner by e-mail, Peacock
App, Peacock Cleaner Portal, or other means of communication. The
amount of the Peacock commission may change on accasion. Peacock will
notify you of changes in advance.
The cleaner undertakes to pay the Peacock commission and other fees
payable to Peacock in the previous week by Tuesday of the following
week at the latest. In case of delay in payment of the Peacock
commission, you must pay a default interest of 0.04% of the unpaid
amount per calendar day. The Cleaner must reimburse Peacock for any
costs incurred by Peacock in collecting the Cleaner’s debts.
6. INTERNAL PAYMENTS
The Peacock application allows the Customers to pay for the Cleaning
Services with a bank card, via the Internet banking link or directly in
the application (i.e. internal payment). The Cleaner authorizes Peacock
to act as a limited payment agent who collects Fees and other fees paid
by the Customer as an Internal Payment on behalf of the Cleaner. In
case of an Internal payment, the Customer’s payment obligation to
the Cleaner shall be deemed fulfilled from the moment of making it.
Peacock will transfer the amounts received to the Peacock’s bank
account during a last week to the Cleaner’s bank account by doing
internal payments by the fourth calendar day of the following week. If
the Cleaner requests a review of Internal Payments, Peacock may
transfer the amounts collected after the review is complete.
The cleaner can view the internal payment reports on the Peacock
Cleaner Portal. Peacock will send the Cleaner an e-mail once a week
with an ‘Internal Payments and Cleaner Balance Statement’.
The reports will show the Internal Payments received last week and the
amounts of Peacock commission withheld. The Cleaner must notify Peacock
of any material circumstances that may affect the execution of Internal
Peacock is not obliged to reimburse the Cleaner for the Fee if the
Internal payment failed due to the cancellation of the credit card or
Internet bank payment, or if the payment was not successful for reasons
beyond Peacock’s control. In this case, we will assist the
Cleaner in collecting the cost of cleaning and transfer the Fee after
the Customer has made the required payment.
Before providing the Cleaning Services, the Cleaner must make sure that
the service is provided to the correct Customer or that the Customer
has explicitly confirmed that he / she allows another person to consume
the Cleaning Services with his / her Peacock account.
Peacock will offset the Fees collected as an Internal Payment against
the amounts of money that the Cleaner is obliged to pay to Peacock
(e.g. Peacock commission and contractual penalties). Peacock has the
right to perform the Cleaner’s financial obligations to the
companies of the Peacock Group, in which case Peacock has the right of
recourse against the Cleaner to the extent of the fulfilled
obligations. Peacock may compensate the Cleaner’s financial
claims against Peacock by using the Peacock Group’s financial
claims against the Cleaner. The Peacock Group means
companies over which Educlean OÜ has direct or indirect control
(e.g. subsidiaries of Educlean OÜ).
7. CUSTOMER SUPPORT
Peacock provides customer support for using the Peacock App. Peacock
has the right to suspend the provision of customer support services if
the Cleaner has delayed paying the Peacock commission or other payments
for more than five calendar days.
8. REVIEWS AND OPERATION
In order to ensure the provision of a high-quality service through the
Peacock application and to raise added trust to Customers, Customers
may provide ratings and reviews for the Cleaning Services provided. The
average rating given to the Cleaner is related to the Peacock account
and is available to Customers who wish to order the Cleaning Service.
If Peacock finds that a score or comment has not been given in good
faith, it may be taken into the account when calculating the minimum
In addition to the Cleaner’s rating, Peacock measures activity
and creates an activity rating for each Cleaner based on accepting,
cancelling, failing to respond to, or providing Cleaning Services.
In order to provide customers with a reliable service, Peacock may set
a minimum average rating and a minimum activity rating that Cleaners
must achieve and maintain. If the Cleaner does not increase its average
rating or activity rating to at least the minimum within the specified
time, the Cleaner's account with Peacock will be closed either
temporarily or permanently. Peacock may open a Cleaner account if
Peacock determines that the closure was caused by a system error or
9. MARKET OVERVIEWS AND CAMPAIGNS
Peacock may send Market Surveys to the Cleaners via the Peacock App,
the Peacock Cleaner Portal, SMS, email, or other means of communication
to raise awareness of when demand is greatest. Such market overviews
are recommendatory. As market reviews are based on past customer
behaviour statistics, Peacock cannot guarantee that the actual market
situation meets the opinion expressed in the market overview.
Campaigns that allow for a minimum income
. Peacock may run campaigns during which Peacock guarantees a certain
minimum income if the Cleaner provides Cleaning Services in a specified
period of time. If the Cleaner does not reach such a minimum, Peacock
will compensate the Cleaner for the missing part. Peacock specifies the
terms and conditions of the campaign via the Peacock App, the Peacock
Cleaner Portal, SMS, e-mail, or other means of communication. Peacock
will decide, at its sole discretion, whether, under what conditions,
when and which Cleaners it will allow to participate in the campaigns.
If Peacock has reason to believe that the Cleaner’s activities
are malicious, Peacock may not pay compensation or suspend payment for
the duration of the investigation into the suspected deceit.
Customer-targeted marketing campaigns
. Peacock may conduct Customer-targeted marketing campaigns to market
Peacock applications. If cleaning tariffs or Fees are reduced during
the campaign, Peacock will compensate the Cleaner in the amount of the
discount offered to the Customer. Compensation shall be paid to the
Cleaner together with the Fee. Peacock may offset marketing campaign
benefits against Peacock commission.
10. LEGAL RELATIONS BETWEEN CLEANER, PEACOCK AND CUSTOMERS
Peacock is an information society service provider and does not provide
cleaning services. Peacock only facilitates the provision of the
Cleaning Service between the Cleaner and the Customer. The Cleaner is
aware that it provides Cleaning Services and independently provides
services to Customers in economic or professional activities.
There is no contract or employment relationship between the Cleaner and
Peacock. Peacock may offer benefits and discounts to the cleaner, but
such benefits are not considered as remuneration or performance fees.
Nor will there be a partnership between Peacock and the Cleaner. The
Cleaner may not act as an employee, agent, or representative of
Peacock, or enter into contracts on behalf of Peacock. If, due to
applicable laws or case law, the Cleaner is considered to be an
employee or contractor of Peacock, the Cleaner shall waive any claims
against Peacock that may arise in connection with such a legal
The Cleaner may not assign the performance of the Agreement or the
rights or obligations arising from the Agreement to third parties.
11. PROCESSING OF PERSONAL DATA
Processing of personal data.
Peacock collects personal information from the Cleaner such as name,
address, telephone number, email address in order to enable the
operation of the Peacock App and to provide an information society
service. Driving licenses and information on criminal penalties or
other necessary documents may be requested to ascertain whether the
Cleaners meet the requirements of law and the Cleaner is suitable for
the profession. Peacock transmits the personal data of the Cleaner to
subsidiaries and third parties for the purpose of providing information
society services. The Peacock application displays first and last name
of the Cleaner, a photo, price components and the tariffs on which the
price is calculated. The Cleaner may ask you to view, update or remove
your personal information. If the Cleaner wishes to remove his personal
information, the use of the Peacock App may become impossible. After
the Cleaner deletes his account, Peacock will delete your personal
information, but not earlier than six months after deletion of your
account (in case a question or dispute related to the Agreement needs
to be resolved). The personal data of the cleaner may be kept longer if
required by law.
Transmission of location data
. Information about location data is collected with the aim of
supplying customers of Peacock with an information society service.
Processing of customer personal data
. The Cleaner may not process the personal data of the Customers
without the permission of Peacock. The Cleaner may not collect, store,
allow access, use or cross-use the personal data of the Customers made
available through the Peacock App, except to the extent required for
the provision of the Cleaning Service. Peacock is the controller of
personal data, who processes the personal data of the Cleaner and the
Customers. The Cleaner is an authorized processor of personal data of
the Customers and must comply with the rules and conditions of personal
). In the event that the Cleaner violates the requirements for the
processing of personal data, Peacock may close the Cleaner’s
account and demand compensation for impairment.
The Peacock App is provided for use ‘as is’ and ‘as
available’. Peacock does not represent or warrant that access to
the Peacock App and the Peacock Cleaner Portal will be uninterrupted or
error-free. Since the use of the Peacock App for ordering of Cleaning
Services depends on the behaviour of Customers, Peacock does not
guarantee that using of the Peacock App by the Cleaner will result in
receiving Cleaning Service orders.
Peacock, members of the Peacock Board and employees shall not be liable
for any damages that may occur to the Cleaner due to the use of the
Peacock App, including:
Liability of Peacock for damage caused by a breach of the Agreement is
limited to EUR 500. The Cleaner has the right to claim damages only if
Peacock intentionally violates the Agreement.
Peacock shall not be liable for acts or omissions of the Cleaners using the
Peacock Application and shall not be liable for any damage caused by the
Cleaners to the Customer or the Customer’s property, with the
exception of cases indemnified under the terms of liability insurance.
The Cleaner shall be liable for any breach of this Agreement and any other
law and shall be required to suspend and remedy such breach immediately
upon receipt of a request from Peacock or from a governmental or other
authority. The Cleaner is obliged to compensate Peacock for direct and / or
indirect damage, loss of income, fine, default interest imposed on Peacock
due to breach of the Agreement by the Cleaner. If the Customer files a
complaint against Peacock in connection with the Cleaning Service provided
by the Cleaner, the Cleaner must compensate Peacock in full within seven
days of receiving the respective claim. If Peacock has the right to file a
claim against the Cleaner, the Cleaner must compensate Peacock for the
assessment of damages and the related legal costs.
direct or indirect property damage;
loss of income;
loss or inaccuracy of data;
any other damage.
13. DURATION AND TERMINATION
The conditions stipulated in these General Terms and Conditions shall
enter into force for the Cleaner when he / she submits a registration
application on the Website. Other Terms and Conditions and the
Agreements shall enter into force for the Cleaner from the moment the
Terms and Conditions are made available to the Cleaner and the Cleaner
starts or continues to provide Cleaning Services via Peacock App.
The Cleaner may terminate the Agreement at any time by notifying
Peacock at least seven days in advance, after which the Cleaner’s
rights to use the Peacock App and Information Society Services will
terminate. Peacock may, at its sole discretion, cancel the Agreement at
any time and for any reason by giving at least three days’ notice
to the Cleaner.
Peacock reserves the right to terminate the Agreement without notice
and restrict access to the Peacock App and the Peacock Cleaner Portal
if the Cleaner violates the Agreement, any applicable law, disparages
Peacock or its subsidiaries, or causes damage to the trademark of
Peacock or its subsidiaries, reputation or business. In the above
cases, Peacock may refuse to register a new Cleaner’s account.
If Peacock suspects the Cleaner of a breach of the Agreement or fraud,
Peacock may restrict the Cleaner’s access to the Peacock App and
the Peacock Cleaner Portal during the investigation. The access
restriction will be annuled if Peacock determines that the Cleaner has
not committed any violation or fraud.
The goal of Peacock is to provide the highest quality of service to all
Customers, which is why Peacock monitors the operation of cleaners in
its system. If the Cleaner does not comply with the minimum service
requirements, such as the minimum rating and activity rating, Peacock
has the right to immediately, without prior notice, cancel the
Agreement and restrict the Cleaner’s access to the Peacock App
and the Peacock Cleaner Portal.
Date of entry into force of the General Conditions
Date of entry of the General Conditions into force: 04.04.2020.